Policy
Falcon and AGA Rangemaster is committed to complying with
the Data Protection Act 1998 and has published this policy to help
you understand how and why we collect information from you, to whom
such information is disclosed and what your rights are. If we make
changes to this policy we will notify you by updating this
statement on our website. You can access our Website home pages and
browse our website without disclosing your personal data.
However, when you register with us in order to place an order,
or request brochures or other information, you may be asked to
provide certain information about yourself.
What information we collect and how do we obtain
it
When you register with us, go all or part-way through the
process of placing an order, or request information, you will be
asked to provide certain information such as your name, address,
details of your credit card (only if you are placing an order and
paying by credit card), telephone number and email address so that
we can process and fulfill your information request or order,
notify you of your order status and inform you of special offers
and promotions.
How we use your information
We use the information that we collect about you to:
- Process your order.
- Manage your account.
- Administer this website.
- Monitor customer traffic patterns and site usage to help us
develop and improve the design and layout of the site.
- Notify you about enhancements to our services, such as changes
to the website, new services and special offers that may be of
interest. We may contact you by mail, telephone or email with
offers from companies within the AGA Rangemaster Group.
- Contact you by email via a third party service provider in the
event that you partly complete an order online but then decide not
to complete the ordering process.
- Allow you to participate in any interactive features of our
service, when you choose so to do
Keeping in touch with you
We want to keep you up to date with information about
news, new products and special offers.
If you decide you do not want us to contact you, you can request
that we stop using your information and that we stop mailing
information to you by writing to the Group Data Protection Manager
at Head Office or via dataprotection@agarangemaster.co.uk,
quoting Security and Privacy Enquiry.
Please note that although we will act quickly, you may continue
to receive mailings which are already on their way to you for a
period of up to thirty days while your request is being dealt
with.
Where we store your personal data
The data that we collect from you may be transferred to, and
stored at, a destination outside the European Economic Area
("EEA"). It may also be processed by staff operating outside the
EEA who work for us or for one of our suppliers. Such staff maybe
engaged in, among other things, the fulfilment of your order, the
processing of your payment details and the provision of support
services. By submitting your personal data, you agree to this
transfer, storing or processing. We will take all steps reasonably
necessary to ensure that your data is treated securely and in
accordance with this policy.
All information you provide to us is stored on our secure
servers. Any payment transactions will be encrypted using SSL
technology. Where we have given you (or where you have chosen) a
password which enables you to access certain parts of our site, you
are responsible for keeping this password confidential. We ask you
not to share a password with anyone.
Unfortunately, the transmission of information via the internet
is not completely secure. Although we will do our best to protect
your personal data, we cannot guarantee the security of your data
transmitted to our site; any transmission is at your own risk. Once
we have received your information, we will use strict procedures
and security features to try to prevent unauthorised access.
Disclosure of your information
We may disclose your personal information to any member of our
Group, which means our subsidiaries, our ultimate holding company
and its subsidiaries, as defined in section 1159 of the UK
Companies Act 2006.
We may disclose your personal information to third parties:
- In the event that we sell or buy any business or assets, in
which case we may disclose your personal data to the prospective
seller or buyer of such business or assets;
- If AGA Rangemaster Group plc or substantially all of its assets
are acquired by a third party, in which case personal data held by
it about its customers will be one of the transferred assets.
- If we are under a duty to disclose or share your personal data
in order to comply with any legal obligation, or in order to
enforce or apply our terms of use as set out in our Terms and
Conditions and other agreements; or to protect the rights,
property, or safety of AGA Rangemaster Group plc, our customers, or
others. This includes exchanging information with other companies
and organisations for the purposes of fraud protection and credit
risk reduction.
Cookies and IP addresses
We may collect information about your computer, including
where available your IP address, operating system, browser type ,
version and the website that you visited prior to this site , for
system administration. This is statistical data about our users'
browsing actions and patterns, and does not identify any
individual.
For the same reason, we may obtain information about your
general internet usage by using a cookie file which is stored on
the hard drive of your computer. Cookies contain information that
is transferred to your computer's hard drive. They help us to
improve our site and to deliver a better and more personalised
service. They enable us:
- To estimate our audience size and usage pattern;
- To store information about your preferences, and so allow us to
customise our site according to your individual interests;
- To speed up your searches;
- To recognise you when you return to our site.
You may refuse to accept cookies by activating the setting on
your browser which allows you to refuse the setting of cookies.
However, if you select this setting you may be unable to access
certain parts of our site. Unless you have adjusted your browser
setting so that it will refuse cookies, our system will issue
cookies when you log on to our site.
Our online ordering system uses a cookie to record a unique
reference on your computer so that we can keep track of your order
as you use the system. This cookie, which is saved to your system,
is only valid for a single visit and each new visit will result in
a new cookie overwriting any that were generated on previous visits
to our site. If your internet browser is set to reject cookies or
if your network firewall won't allow them then unfortunately you
will not be able to use any online shopping areas of our websites
(agacookshop.co.uk, divertimenti.co.uk and firedearth.com). Please
refer to your internet browser help file to see how to enable
cookies on your computer.
Your rights under the Data Protection Act 1998
You have the right to ask us not to process your personal
data for marketing purposes. We will usually inform you (before
collecting your data) if we intend to use your data for such
purposes or if we intend to disclose your information to any third
party for such purposes. You can exercise the right at any time by
contacting us via by telephoning us on 0870 7561 238 or by writing
to the Group Data Protection Manager at Head Office or via dataprotection@agarangemaster.co.uk,
quoting Security and Privacy Enquiry.
Our site may, from time to time, contain links to and from the
websites of our partner networks, advertisers and affiliates. If
you follow a link to any of these websites, please note that these
websites have their own privacy policies and that we do not accept
any responsibility or liability for these policies. Please check
these policies before you submit any personal data to these
websites.
You have a right to access the personal data that we hold on
you. If you would like to see a copy please send a cheque for £10
made payable to AGA Rangemaster Limited and a written request to
the Group Data Protection Manager at Head Office , quoting Security
and Privacy Enquiry. If you think the information we hold on you is
incorrect please contact the Group Data Protection Manager at Head
Office or via dataprotection@agarangemaster.co.uk,
quoting Security and Privacy Enquiry.
Monitoring Communications
As part of our efforts to make further improvements to
the service we provide to our customers, telephone calls to and
from us may be recorded or monitored and used for training
purposes. To protect the operation of our computer systems we
monitor incoming and outgoing email.
Contact Us
If you have any questions relating to this policy or the
use by us of personal data please write to the Group Data
Protection Manager at Head Office or via dataprotection@agarangemaster.co.uk,
quoting Security and Privacy Enquiry.
Changes to the Security and Privacy Policy
We keep our Security and Privacy Policy under regular
review and we will place any updates in this webpage. This privacy
policy was last updated on 31 st January 2011.
Head Office
Contact Details
Group Data Protection Manager
AGA Rangemaster Limited
Juno Drive
Leamington Spa
CV31 3RG