Frequently Asked Questions

What does a Falcon appliance weigh?

What clearance is required for a Falcon range cooker / SxS Refrigerator?

My Falcon cooker has FSD's, what does this mean?

Which cookers can be converted to LPG and back again?

What are the benefits of Induction cooking?

Do I need special Cookware for Induction?

Out of warranty repairs?

Where can I purchase spare parts for my Falcon Appliance?

Why is there no gas hose supplied with the cooker?

Where can the serial number be found on my Falcon cooker?

Cleaning advice

Can I buy from Falcon directly?

Further help or support

What does a Falcon appliance weigh?
We have included the appliance weight in the downloadable specification sheet found on each of the product pages.

What clearance is required for a Falcon range cooker / SxS Refrigerator?
Assuming the cooker is going into a run of units then a gap of 1110mm is needed for the Falcon 1092 and 918mm for the Falcon 900, to allow access to remove the cooker for servicing and for the doors to open fully. If fitting the cooker near to a corner of the kitchen then a distance of 130mm is needed either side to allow the doors to open fully. The SxS refrigerator requires a gap of 15mm either side and at the rear. Full details with diagrams can be found on the downloadable specification sheets from the relevant product page.

My Falcon cooker has FSD's, what does this mean?
From the beginning of January 2010 all Falcon dual fuel cookers are fitted with Flame Safety Devices (FSD's) as standard. Which means that if the flame is accidentally extinguished the FSD automatically cuts off the gas within 15 seconds.

Which cookers can be converted to LPG and back again?
All Falcon dual fuel cookers are supplied set for a natural gas supply but are shipped with an LPG conversion kit so can be converted in situ by a qualified gas fitter.

What are the benefits of Induction cooking?
Induction is by far the most energy-efficient cooking method available by delivering over 80% of the energy it uses to the pan, this compares to 48% with Gas. It is also extremely precise, offering even better controllability than gas with additional safety features not available in other cooking types.

Do I need special Cookware for Induction?
Induction cooking can be used with any type of cookware from frying pans to woks. However, the Induction zones only work when used with magnetic based materials, such as iron and steel that will allow an induced current to flow within them. A simple way to find out if a pan is Induction compatible is to use the "fridge magnet test;" if a magnet will stick to the base of the pan, it will work.

Out of warranty repairs?
Falcon Appliances offer a repair service - Call consumer services on 0870 789 5107 or email consumers@falconappliances.co.uk for prices / support - we can take the details and book an engineer on their behalf.

Where can I purchase spare parts for my Falcon Appliance?
The following companies are all approved stockists of Falcon replacement parts; we do recommend however that complex maintenance is only carried out by a gas safe registered engineer.

Why is there no gas hose supplied with the cooker?
Because the height of the cooker can be adjusted and each connection is different it is difficult to give precise dimensions.

Where can the serial number be found on my Falcon cooker?
There are two locations where a serial number can be found. On the rear of the cooker and below the oven door opening.

Cleaning advice
Detailed information on cleaning your appliance including help with removing oven furniture to assist in this respect can be found in your Falcon manual. Manuals for current models can be downloaded from the product page on this website. For older manuals please contact customer services on Tel: 0845 603 5312 or email consumers@falconappliances.co.uk

Can I buy from Falcon directly?
We have a number of specialist retailers throughout the country who are all carefully selected and thoroughly trained by a member of the Falcon team or by one of our Training team.

Further help or support
If you have any further questions that have not been answered here please email consumers@falconappliances.co.uk or call our customer services department on 0845 603 5312